RYCOR Client Success Team Honored with 2 Stevie® Awards for Extraordinary Service
Client Success is the most important part of RYCOR
We love helping school administrators. We’re proud to serve hardworking school staff with the perfect combination of intuitive software and empathic service. That’s why we are so excited for our efforts to be recognized by a panel of judges.
The RYCOR team is humbled to be named bronze winners for (1) Customer Service Department of the Year-Computer Software and (2) Back-Office Customer Service Team of the Year – Technology Industries in the 13th annual Stevie® Awards.
Why did we win? In the past year, top-down, vertically, and horizontally, all RYCOR employees and departments embraced the concept of client success–consistently driving value for users. The Client Success Team is here to partner with clients, listen to the situation, and anticipate solutions. By being proactive, not reactive, RYCOR achieved a 99% retention rate and 90 satisfaction score over the past 2 years.
Craig Louis, Director of Client Success at RYCOR says, “It’s an honor for the client service department to be recognized in this way and be named among so many great companies. We have the best clients and we are eager to keep working hard to serve them!”
Details about the Stevie Awards for sales and customer service and the list of finalists in all categories can be found here.
About The American Business Awards (“Stevies”)
The Stevie Award competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Stevie Awards is one of the top customer service awards, past winners include IBM, SAP, PowerSchool, Mariott Hotels and Samsung.
Since 2000, RYCOR has been a leading SaaS provider of K12 business administration school software, serving over 1700 schools and 800,000 students. RYCOR provides award-winning school payments, fee management, and electronic forms designed exclusively for K-12 schools.